| The Patient Relations Program
at the Kingston General Hospital
provides a bridge between patients, families
and the hospital. The focus of the Program
is on improving communication, accessing
information or resources and addressing
and resolving difficulties. We encourage
and welcome feedback and suggestions from
patients and families by letter or by telephone.
Program Goals
- To serve as the entry point for the management
of concerns about care and hospital services
identified by patients ( families)
and the public.
- To investigate concerns in a timely,
thorough manner providing feedback to
the patients and families.
- To treat patients, families and staff
with respect, compassion and understanding
as concerns are investigated.
- To maintain a record of positive feedback
and compliments and share these with staff,
management and the KGH Board on a regular
basis.
The Kingston General Hospital Patient Relations
Program office is open Monday to Friday
from 0800-1600 hours (8:00 a.m. to 4:00
p.m.) and is located on Empire 2, Room 3-263.
Pam Pero
Patient Representative, Patient Relations
Program
Patient Relations Program
76 Stuart Street
Kingston, Ontario K7L 2V7
Phone: (613) 549-6666 (ext. 4158 or ext.3959)
Fax: (613) 548-2441
E-mail: patrep@kgh.kari.net
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